Operations Coordinator (US)
This is a full-time on-site role for a highly qualified and experienced individual to join our team as an SAP Operations Coordinator, located in Las Vegas, NV. The SAP Operations Coordinator provides customer-facing and back-office administration support to the sales function. This is a varied and dynamic role in a fast-growing multinational public company. The role involves liaison with colleagues throughout Quixant’s operations team, which span the US, UK, Italy, Germany, and Taiwan.
Large & Small
Operations Coordinator (US)
This is a full-time on-site role for a highly qualified and experienced individual to join our team as an SAP Operations Coordinator, located in Las Vegas, NV. The SAP Operations Coordinator provides customer-facing and back-office administration support to the sales function. This is a varied and dynamic role in a fast-growing multinational public company. The role involves liaison with colleagues throughout Quixant’s operations team, which span the US, UK, Italy, Germany, and Taiwan.
Mid
Key responsibilities
Ensure all the following are completed in a timely manner:
•Processing customers order into SAP in line with company processes.
•Process customer Invoices in a timely manner.
•Process customer returns and adhere to procedures and systems.
•Maintain customer records on the CRM database, ensuring changes in address or contacts are updated promptly.
•Communicate with customers regarding all aspects of their orders.
•Prepare and ship customer orders/items for repair (RMA) process.
•Support the sales team with quotes, pricing, and lead times.
•Monitor sale or return invoice lists.
•Coordinate and participate in inventory counts as required by the business.
•Managing and assisting with customer shipments and all relevant paperwork is completed correctly.
•Ensure incoming shipments are processed and stored correctly.
•Checking SAP Data is correct in preparation for the Operations Manager to run monthly management reports.
•Responding to correspondence in a professional and timely manner, including phone and email communications.
•Office and facilities duties including but not limited to helping answering phones, greeting visitors and other duties as and when required.
•Attendance at local exhibitions to support Sales and Marketing with the running of the stand and show agenda, meet, and greet customers, provide refreshments and any other ad-hoc duties.
•Possible occasional travel to international offices for training, meetings, and exhibitions if required.
•Other ad-hoc activities to support the needs of the business or as requested by the Operations Manager.
Qualifications and experience
• 1-2 years Previous experience in similar position
• Preferred Experience in order processing (SAP Business One)
• Excellent Customer Service skills
• Strong Interpersonal Skills and Communication skills for effective communication with
cross-functional teams
• Ability to multitask and prioritize tasks effectively
• Advanced experience using Microsoft Office including Word, Outlook, and Excel
• Knowledge of operational procedures and processes
• Experience in international shipping
• Experience with inventory management and supply chain processes would be beneficial
• Successful completion of a background check
Preferred skills
•Intermediate knowledge of Import and Export
