IT Infra Engineer
In this role you will work with Taiwan IT team to solve all the critical issue. It also will be the great chance to co-work with global team. It can help you substantially enhance your ability and burden your horizon.
In this role you will work with Taiwan IT team to solve all the critical issue. It also will be the great chance to co-work with global team. It can help you substantially enhance your ability and burden your horizon.
Large & Small
IT Infra Engineer
In this role you will work with Taiwan IT team to solve all the critical issue. It also will be the great chance to co-work with global team. It can help you substantially enhance your ability and burden your horizon.
In this role you will work with Taiwan IT team to solve all the critical issue. It also will be the great chance to co-work with global team. It can help you substantially enhance your ability and burden your horizon.
Mid
Key responsibilities:
- Provide 1st and 2nd line IT support to the business as part of the global technology team.
- Respond to email, instant messages and telephone calls for technical support.
- Triage incoming support requests and assign priority according to severity.
- Log and manage helpdesk support calls in our ticketing system.
- Provide end user remote and face to face desk side support.
- Configure, install and maintain laptops and workstations.
- Complete new user provisioning and onboarding.
- Complete physical moves of end user and infrastructure IT equipment.
- Create and maintain user accounts within an Active Directory and Microsoft 365 environment and Application server.
- Perform other duties or special projects as requested related to area of responsibility.
Qualifications and experience
- A passion for technology.
- Patient with a strong customer service ethos.
- Approachable, friendly and presentable.
- Keen to learn and a fast learner.
- Excellent analytical and troubleshooting skills.
- Being organizational and Logical
- Hardware & Software support
- Comfortable writing internal and customer facing documentation.
- Helpdesk support.